Littleton Co-op’s new & improved Curbside Pickup Service contains thousands of items with more being added every week. Shop an online version of our Co-op conveniently from home, and pick up your order at the store. Our friendly Curbside team will bring your groceries out to your vehicle when you arrive.
How Does Curbside Pickup Work?
• Our Curbside Pickup program is available to all Co-op Members.
• Online orders can be placed online at any time.
• Pick up times are available Monday – Friday from 9AM to 3PM.
• Arrive at the Co-op during your scheduled pick up time and call the store (603-444-2800) to let us know you’re here.
• Your order will be brought out and placed in your vehicle.
A few points to remember:
Curbside Pickup is available to Co-op Members only. If you are not already a Member, you may purchase a Membership online. Please be aware that it may take 24-48 hours to process your Membership, so there may be a small delay before you can order groceries online using Curbside Pickup.
Current Members using Curbside for the first time will need to set up a new online account with their existing Membership number. If you run into problems creating a login, please call (603) 444-2800 or email us with your Member number, current email address, and phone number.
Currently, we are limiting pick-up times to half-hour increments with a minimum two-hour lead. This allows our Curbside shoppers plenty of time to get your order ready while preventing multiple orders from arriving at the same time. If we find that pick-up slots fill up more quickly than expected, we will expand on these in the near future.
Ready to shop? Click on the button below!
Still have questions or want to learn more? Keep on reading below!
Curbside in a Nutshell
Introduction to Curbside
Activating Your Online Account
Navigating the Store
Ordering Online
Order Pick-up
Creating a Shopping List
Frequently Asked Questions
Curbside in a Nutshell
Go to our online store.
If this is your first time shopping, Click the Login button, then Setup Online Account.
Next, Select a verification method to link up your Member account.
You may shop by category or by search, add items to your cart, and then check out when you are finished.
When you are checking out, choose your pick-up time and date, then choose your payment method.
At the scheduled time, pick up your order!
Introduction to Curbside
Our Curbside Pickup program is an evolving online shopping platform containing thousands of items, with more being added every week. Shop an online version of Littleton Co-op conveniently from home with a minimal fee, and pick your order up later at the store. Our friendly team will bring your groceries out to your car when you arrive.
Our Curbside program is currently available to Members of Littleton Food Co-op only. Non-Members wishing to use Curbside may apply for a Membership in-store, or online by clicking here. Please be advised that new Memberships may take up to 48 hours to process.
Activating Your Online Account
Curbside Pickup is currently for Littleton Co-op Members only. To activate your online account, we must have a current email address or phone number associated with your Membership account on file.
If we do not have your current email address or phone number associated with your Membership, you will get the message “Could not validate your identity based on the provided details”. If you get stuck at this stage, please email us at info@littletoncoop.org with your updated information. You can also call customer service at 603-444-2800.
If you are not a Member yet, you may purchase a Membership online. Please be advised that new Memberships may take up to 48 hours to process.
Let’s get started!
On a computer browser, click the “Login” button on the upper right corner of the screen. This brings you to the login screen. Scroll down below the green Login button where you will see “Already a customer at our store? If so, please use your existing contact information to set up your account for online use”. Click the “Setup Online Account” link that follows.
Select your reset method to receive your verification code (email, text or phone call). Provide the information requested and click “submit”. You will receive an email, text or an automated voice call with a verification code.
Type in the verification code you received and click “continue”.
Create a password for your account.
Once your password has been created, you will be able to log into your account. Once you are logged in, your name will be displayed in the upper right corner of the screen. View additional settings and update your profile by hovering your mouse over your name. In addition to the ability to create shopping lists, you may also view any purchases you have made online or in store.
Smartphone Users – please note that the mobile version of Curbside is different from the browser version. To login, access the drop down menu by clicking the pancake icon on the upper left of your smartphone screen. Scroll down until you find the “login” option. This will change to “Log out” after you have logged in, and your full name is not displayed like it is in the browser version
Navigating the Store
Please make sure you have activated your online account and have logged in before adding items to your cart. This will ensure all applicable Member pricing, discounts and sales will be reflected in your cart.
Our online store is broken down into categories rather than aisles. When you first sign in, you will see a small sample of each category displayed on the home screen. The green bar across the top of the page shows the main categories, and hovering over those categories will activate the drop-down menus of subcategories.
There are several ways to shop:
You may search for an item or for keywords in the “Search” bar at the top of the screen.
You can click on a main category or subcategory, then sort by price, name or popularity within that category or subcategory. We recommend changing the sort to “A to Z” and the number of items to “64” for the easiest browsing of products. This will sort items by brand name or by product type.
When browsing categories or subcategories, you can narrow your choices further by clicking on the attribute selections on the left. Use these to filter products by brand, local, or by health attribute.
You can also shop using shopping lists, orders or past items purchased. Both of these sections are located on the drop-down menu that appears if you hover over your name on the green navigation bar. Use “past items” or “orders” to re-order frequently purchased products. Create multiple shopping lists if desired to use on different occasions.
Not all products are available in the Curbside store, though new items are being added every week. If you’ve searched and can not find a product that you really need, you can add it as a special item. Find the green “Can’t Find Something?” button after attempting a search from the search bar. Describe the item you are looking for as best you can, and this description will be added to your cart. Our Curbside staff will attempt to fulfill your request, and we will consider adding that item to the Curbside store if possible.
Ordering Online
Click the “Add to Cart” button under items you want to purchase. You may also click on the item for more information before adding it to your cart. Please keep in mind that product photos are for reference only and might show variations of sizes and packaging.
When you have completed shopping, click on the green shopping cart icon to go to your shopping cart summary page where you will see your entire order.
Check all your selections. On each item, you can add Item Instructions if desired (ripe bananas vs green bananas, large cucumber vs small cucumber, etc). You may also check the “Allow Substitutions” box on any item if you are OK with a different brand if the one you selected is out of stock. You may also increase quantities, decrease quantities or remove items from your cart.
If you have additional instructions, use the “Order Instructions” box to write out anything you would like our shoppers to know about.
When you are ready, click the yellow “Order Now” button near the top right corner of the shopping cart screen. This will take you to the order confirmation screen.
Step one should be complete if you logged in previously. Remember, you must be a Member and be logged into your account to use Curbside.
Step two is the receiving method. Choose the option “LFC Webcart Pick up”. Select a date and time for pick up. We have half-hour slots available Monday through Friday between 9 AM and 3 PM. Once a slot is taken, it is greyed out and cannot be selected. This is to give our Curbside pickers time to carefully select each order. Pick the time and date that is most convenient for you.
Step three is the payment method. Choose to pay online via secure credit card payment, or to pay at pick up. If “pay now by credit” is selected, your card will be authorized but not charged until your order is finalized. If “pay at pick up” is chosen, our staff will bring a mobile device to your car if you wish to pay electronically by credit, debit, EBT, WIC or Gift Card. You may also pay at pick up with cash or check if desired. Please note – there may be a slight difference in the final approved amount due to out of stock items, substitutions (if allowed) or variations in weighted items.
Step four – confirm your order. This puts your order into our system, where it will be shopped an hour before your pick up time to ensure freshness. You should receive a confirmation email when your order is completed. If you are set up for e-receipts, you will be emailed a receipt when the order is prepared in the store.
Order Pick Up
Our pick-up times are broken down into half-hour slots between 9 AM and 3 PM Monday through Friday. This allows our Curbside shoppers to devote their full attention and time to your order, and to shop as close to your pick-up time as possible to ensure maximum freshness of your items. If we find slots filling up and creating undue waiting periods, we will look at increasing that frequency.
During your scheduled pick-up window, drive up past the exit door and park on the left, parallel to Bethlehem Road (Route 302). If parking is limited, park as close to the exit door as possible. Call 603-444-2800 and ask for Curbside. Let us know you have arrived and what type of vehicle you are in. Our Curbside staff will bring your order out and will place it in your vehicle. Payment will be completed if Pay at Pick up was chosen at checkout. Our Curbside staff will have a portable payment device which will accept Credit, Debit, EBT, WIC, and Gift Cards. Checks and cash are also accepted.
Creating a Shopping List
One additional feature of the online store is the ability to create a shopping list. If you have items you regularly purchase, you may create a list and have the ability to order these with the click of a button.
While logged in and on any product or category page, you will see the list icon above the “add to cart” button for any item. Click on this to add that item to a shopping list. You can create multiple lists for different occasions. It is easy to manage your lists anytime; just hover over your name and choose “lists” from the dropdown menu.
Frequently Asked Questions
Why can’t I find an item online that I usually purchase in-store?
There are several thousand core items already in our Curbside store with more being added every week. If you cannot find an item that you regularly purchase, please add it using the “Can’t Find Something” button available on the Search page. We will review any items that are entered this way and put them at the top of the list to be added to the online store. One other note – currently, items weighed in-store on our meat, deli and seafood scales are not yet in our curbside store. These should be added in the near future once new software is added to our system allowing our scales to interface with the online store.
Can I purchase alcoholic beverages through Curbside?
Currently, alcoholic beverages are not being sold through our Curbside store.
Can I add special instructions to my Curbside order?
Absolutely! At any time, you may click on the Shopping Cart icon and add instructions individually to any item. You may also add general instructions to the entire order from that same screen.
Can I use EBT or eWIC to pay for my Curbside purchase? How about Gift Cards or split payments?
Yes. Please choose “Pay at Pick up” on the payment screen. Our curbside staff will bring a mobile device to your car to process your transaction using these methods.
Why can’t I pick the specific time slot that I want?
Curbside Pick up slots are available every half hour between 9 AM and 3 PM, Monday through Friday. There is a two-hour buffer between the time you place your order and the first slot that can be chosen. Pick up slots are first come, first serve, so once one has been chosen by a Curbside customer, the choice is greyed out and cannot be selected. The purpose of this is to allow adequate time for our Curbside team to carefully pick your order prior to pick up. Your items will be as fresh as possible since they will be gathered immediately before you arrive. If we find that pick up slots are filling up causing undue waiting periods, we will arrange to increase staffing and time slots to accommodate.
What if an item I want to purchase is out of stock?
If you have selected “Allow Substitutions” on that item, our Curbside staff will attempt to find a similar item as a replacement. You may leave additional substitution instructions in the “Add Item Instructions” section of that item. If “Allow Substitutions” is left unchecked, our Curbside staff will not fulfil that item and it will be removed from the order.
Is there a fee for using Curbside?
Yes. We currently charge a minimal fee of $5 for all Curbside orders.
If an item is on sale when I select it but it is off sale when I pick it up, what price will I pay?
Our Curbside store reflects the price that is currently active at Littleton Food Co-op. This includes all sale pricing. When you add something to your cart, the price that it was at that time is captured and held, even if that item changes price before your pick up time. Removing an item from your cart and then adding it back will change the price if it has updated since the initial selection.
Will I receive Member discounts if I shop Curbside on discount days?
Yes. Member discounts are attached to your Member number, so as long as you sign in you will have the same benefits that you would have in the store.
How about Market Match discounts, or Birthday discounts, or Senior discounts? Or any other special that I would usually tell the cashier at checkout?
We can take care of that! Simply write in the “Order Instructions” section anything you would normally tell your cashier. Our Curbside staff will follow through just like our cashiers would on any of these occasions.
