The Co-op and Covid-19
We’re continuing to work hard to keep our store clean, safe, and welcoming for everyone. We’ve implemented many procedures and policies during the pandemic, most of which follow CDC and NH State guidelines. We’re committed to doing the best we can to take care of our customers and our staff, while still keeping our shelves stocked with essentials.
Our employees wear masks while working at the Co-op. Show us you care – wear a mask to protect our community, our employees, and fellow customers.
For general questions please call the store at (603) 444-2800, or email your comments to email@example.com.
Covid-19 Cases at the Co-op
Our staff self-monitors for Covid symptoms, and if symptomatic they must stay home and get tested before returning to work. In the case of a positive employee, we have a set of policies and procedures we follow to support the employee, assess the risk level of potential exposures, and to notify our community.
Fortunately, our policy of social distancing and wearing masks does an excellent job of protecting our community from COVID-19 transmission within the Co-op. We appreciate your support and cooperation!
Current Number of Employees: 100
|Date Employee Last Worked||Department||Public Risk Level|
|12/28/20||Pricing & Receiving||Low|
|11/9/20||Pricing & Receiving||Low|
Health & Safety Policies
We have many procedures already in place to help protect the safety of our employees, members, and shoppers—procedures we rely on to reduce the spread of foodborne illness and seasonal colds and flu every year. We will regularly update this page as the situation progresses, so please check back for updates.
Show us you care – wear a mask when you shop at the Co-op.
Stay 6 feet away from other people while you shop.
Shop alone whenever possible to minimize the number of people in the store.
If you are sick or have symptoms of Covid-19, please do not enter the store.
Keepin’ It Clean
We are making extra efforts to keep the store clean and sanitized, particularly in high-contact and high-traffic areas.
- We have sanitizing wipe stations in our entry and exit areas if you’d like to clean your shopping carts and baskets before use.
- We have touchless hand sanitizer stations set up throughout the store.
- Our cashiers frequently disinfect the register belts and bagging stations between each order.
- You are welcome to bring clean reusable shopping bags – please wash them frequently. We also have paper bags for 10 cents each, as well as complimentary grocery boxes for you to use.
- Our credit card pin-pads are wiped down frequently. Please use the stylus to enter your information, since that is easy to clean between uses. We encourage customers to pay with debit or credit cards if possible, since it vastly reduces the amount of cash we have to handle. We also accept touchless payments such as Google Pay and Apple Pay, which are even safer.
When you visit the store you will see many reminders about social distancing, shopping solo, and wearing a mask. Please keep 6 feet away from other shoppers as well as our staff while they work, for your own safety as well as ours.
At the registers, we’ve installed plexiglass barriers to protect you as well as our cashiers. There are also marks on the floor so that you know where to stand while you wait in line, and stay a safe distance apart.
In the aisles, please give employees extra space when they are stocking. It is a difficult and challenging job keeping the shelves full while the store is open. Please do not reach over employees or other shoppers to retrieve something from the shelves. Maintain a safe 6-foot distance and ask about the item you need. Our staff will gladly move aside or reach the item for you.
Here are some of the policies (and tips) we’ve implemented to keep everyone safe & healthy:
Supporting Our Staff
Out of care for our community, our policy has always been for staff to remain at home when they are unwell. All of our employees accumulate paid time off to cover sick time.
We have several options in place to provide paid time off for those employees who are self-isolating due to illness or immune vulnerabilities, as well as those who need to stay home to look after their children.
Events and Sampling
We have discontinued all food demos & sampling at this time. We are also suspending all community info tabling events.
We’ve also made the hard choice to postpone our sampling event days, in-store classes, and workshops.
In order to promote healthy social distancing practices, we have moved our monthly Board Meetings, our Annual Meetings, and Board Elections online.
Supply Chain Issues
You may have heard stories about grocery stores running out of food and household needs as consumers stock up on the essentials. One of our strengths is that we source from multiple suppliers and don’t pull from a central warehouse. We are working diligently with our suppliers to keep essentials and pantry staples in stock, but please bear with us as some items may become out of stock or unavailable.
Work with Us
Finally, we ask all of our members, shoppers, and employees to partner with us in this. Please be courteous and mindful as you shop, realizing we are all working through these challenges together. Please be patient when needing to wait, or when a product is unavailable due to supplier issues. Social distancing is key – please stay 6 feet away from other shoppers and store employees.
Please shop alone, shop efficiently, and wear a mask. Again, we love seeing you all, and we’ll be here when brighter times are back for the usual smiles and chit-chat we all love in our co-op community. But for now, we’d like to try to reduce the number of people in the store at any given time, for the health and safety of everyone.
If you are not comfortable shopping in-person, we offer a Curbside Pickup Service for Co-op Members.
More thoughts or questions? Reach out anytime. For general questions please call the store at (603) 444-2800 or email your comments to firstname.lastname@example.org.
Please remember that our employees on the front lines have their hands full with the challenging new essential position they have found themselves in, and it’s important that we protect their health and well-being, too. If you have a concern or suggestion, please ask for a manager. You can also email email@example.com. We will be glad to listen and provide assistance.
News & Updates
Below is an archive of the posts and updates we have made during the pandemic. Please keep in mind that some information may be outdated as our policies change.
On Friday, January 14 we learned that two employees from our store tested positive for Covid-19. One employee works in the deli department, and the other employee works in the…
In the interest of transparency, we wanted to inform you that on Monday, January 10 we learned that two employees from our store have tested positive for Covid-19. One employee…
A few of our customers and Members have reached out to us with inquiries and concerns regarding our vaccination policy here at the Co-op. At this time we do not…
To Our Members & Community, In the interest of transparency, we wanted to inform you that yesterday afternoon (Thursday October 14) we learned that an employee from our store tested…
Our Management Team recently met to discuss a plan for lifting the store’s COVID restrictions, including our current mask policy. We have been continually monitoring NH State and CDC guidelines,…
Update Effective 5/28/2021 Vaccinated customers are strongly encouraged to wear a mask, but it’s no longer required. Customers who have not been vaccinated are still required to wear a mask…
To Our Members & Community,In the interest of transparency, we wanted to inform you that on the evening of Monday, December 28, we learned that a staff member from our store…
We want to thank you all for the overwhelming support for our safety practices – there have been lots of changes and we really appreciate your patience and cooperation along…
Here is a list of links and resources we’ve collected to help people in our community who have been impacted by the Coronavirus pandemic. We’ll update this post with new…
On May 1st, Governor Sununu’s Economic Reopening Taskforce announced new guidelines for retail establishments operating in New Hampshire. We were pleased to see that most of these recommendations and mandates…